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SAP Certified Associate - Organizational Change Management Sample Questions (Q18-Q23):

NEW QUESTION # 18
What are typical causes for resistance in the cloud context? Note: There are 3 correct answers to this question.

A. Impression of losing control and autonomy over your own data and systems
B. Belief that the new standard processes will not meet the business requirements
C. Doubt that the works council will agree to the new business processes
D. Concern regarding data privacy and security of cloud solutions
E. Fear of increasing costs for the maintenance of the IT infrastructure

Answer: A,B,D

Explanation:
Resistance in SAP cloud projects often stems from perceived risks. Option A is correct-data privacy/security concerns are common due to cloud hosting. Option B is correct; users resist if standard processes seem inadequate compared to legacy systems. Option C is correct as cloud solutions reduce local control, sparking resistance. Option D is incorrect-cloud typically lowers maintenance costs, not increases them. Option E is incorrect; works council doubts are situational, not a typical cause. SAP OCM identifies these as key resistance drivers to address.
"Resistance often arises from concerns over data security, process fit, and loss of control in cloud transitions" (SAP OCM Framework, Resistance Management).

NEW QUESTION # 19
What are characteristics of suitable interview partners for a change assessment? Note: There are 2 correct answers to this question.

A. They should already have a good overview of the cloud project, its strategic goals, and the possible impacts
B. They should have previous experience with change management to provide advice regarding appropriate activities
C. They should know the company well to answer questions based on experience of previouschanges
D. They should be on an employee level, because they can act as representatives of this large stakeholder group

Answer: A,C

Explanation:
Change assessment interviews in SAP OCM (Prepare phase) require informed respondents. Option C is correct because partners with an overview of the project-its goals (e.g., cost reduction) and impacts (e.g., process shifts)-can provide strategic insights, often leaders or key users briefed early. Option D is correct as company knowledge (e.g., past change successes/failures) enables contextual answers, grounding feedback in organizational reality-e.g., "We struggled with training last time." Option A is incorrect-employee-level staff may represent users but often lack the broad perspective needed; key users suffice. Option B is incorrect; OCM experience is helpful but not required-interviewees provide data, not advice. SAP OCM seeks knowledgeable, experienced voices.
"Suitable interview partners have project overview and company experience to offer informed insights for the change assessment" (SAP OCM Framework, Interview Partner Selection).

NEW QUESTION # 20
What are typical tasks a change manager performs after the conduction of a change impact analysis workshop? Note: There are 3 correct answers to this question.

A. Visualize quantitative ratings and aggregate qualitative insights
B. Drive and facilitate the development of follow-up activities
C. Review and refine the KPIs to measure user adoption after go-live
D. Plan and conduct validation sessions with the impacted stakeholder groups
E. Create and align the result report

Answer: B,D,E

Explanation:
After a change impact analysis (CIA) workshop, the change manager transitions from data collection to action planning and communication. Option A is correct because driving and facilitating follow-up activities (e.g., communication plans, training sessions) ensures the CIA findings translate into actionable steps to address impacts. This involves collaborating with stakeholders to prioritize and design interventions. Option B is correct as planning and conducting validation sessions with impacted groups confirms the accuracy of findings and secures buy-in, a key step to refine the analysis and build trust. Option D is correct because creating and aligning the result report consolidates workshop outcomes (e.g., impact severity, affected areas) into a formal document shared with project leadership and stakeholders for alignment and decision-making.
Option C is incorrect-while visualizing data and aggregating insights might occur, it's typically part of the workshop preparation or facilitation, not a post-workshop task, which focuses on action rather than analysis.
Option E is incorrect; reviewing and refining KPIs for user adoption is a broader, ongoing task tied to the Run phase, not an immediate post-CIA activity. The change manager's role here is to operationalize the CIA, ensuring its insights drive the next steps in the change process. This reflects SAP OCM's emphasis on translating analysis into practical outcomes.
"Post-CIA tasks include facilitating follow-up activities, validating findings with stakeholders, and creating a result report to ensure impacts are addressed effectively" (SAP Activate, OCM Workstream, Change Impact Analysis Process).

NEW QUESTION # 21
Which approach is suitable for conducting a communication needs analysis?

A. Setting up the analysis as a project activity, because it allows fast execution and fosters team spirit
B. Conducting workshops in all impacted business units, because it gives the employees the feeling of being heard
C. Approaching managers or dedicated experts, because it is efficient and avoids unrealistic expectations
D. Interviewing selected business users to explore their individual communication needs, because aggregating this data reveals important insights

Answer: D

Explanation:
A communication needs analysis in SAP OCM identifies what information stakeholders require, when, and how. Option B is correct because interviewing selected business users (e.g., key users from different units) allows the change manager to explore individual needs-such as preferred channels (email vs. meetings) or content (updates vs. training)-and aggregate these into a comprehensive plan. For instance, a finance user might need detailed process updates, while a warehouse user wants quick system tips. This targeted, qualitative approach uncovers nuances that broad methods miss, ensuring tailored communication that drives adoption.
Option A is incorrect-relying only on managers/experts is efficient but risks missing end-user perspectives, leading to top-down assumptions and unmet needs. Option C is vague; "project activity" isn't a method, and speed/team spirit aren't primary goals-accuracy is. Option D is impractical-workshops across all units are resource-intensive and may raise expectations without delivering actionable insights, diluting focus. SAP OCM favors user-centric, data-driven methods like interviews for communication planning.
"Conduct a communication needs analysis by interviewing selected business users to gather and aggregate insights, ensuring messages meet specific stakeholder requirements" (SAP OCM Framework, Communication Needs Analysis).

NEW QUESTION # 22
At the beginning of a large-scale cloud implementation project, the project lead asks the change manager to develop a detailed change plan for all upcoming implementation waves. How should the change manager react? Note: There are 2 correct answers to this question.

A. Ask the project lead to provide a detailed project plan for all implementation waves as a basis for elaborating the change plan
B. Explain that early granular planning is often a waste of time and resources, as many factors can still have an impact on the change plan
C. Refer to the advantages of an agile approach for continuously updating and refining the change plan
D. Point out that the change plan will only be provided at a very generic level and all refinements will be documented in an open activity list

Answer: B,C

Explanation:
At a project's start (Prepare phase), a detailed change plan for all waves is premature due to evolving variables in a large-scale SAP cloud implementation. Option A is correct because an agile approach-where the plan starts high-level and is iteratively refined (e.g., after each wave's lessons learned)-aligns with SAP Activate's flexibility. For example, initial resistance might shift priorities, requiring adjustments; agility accommodates this. Option D is correct as early granular planning wastes effort-e.g., scheduling training for Wave 3 before Wave 1's scope is clear is risky when requirements, timelines, or resources might change. This reflects SAP's pragmatic stance on planning amidst uncertainty.
Option B is incorrect-offering only a generic plan with an "open activity list" dismisses the project lead's request without constructive dialogue, undermining collaboration. Option C is incorrect; demanding a detailed project plan shifts responsibility unrealistically-OCM aligns with the project, not vice versa, and early details are often unavailable. The change manager should educate and adapt, not deflect or overpromise. SAP OCM balances responsiveness with realism.
"Respond to early detailed plan requests by advocating an agile, iterative approach and noting that granular planning is inefficient due to early-stage uncertainties" (SAP Activate, Change Plan Development Guidelines).

NEW QUESTION # 23
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C_OCM_2503 Exam Bootcamp & C_OCM_2503 VCE Dumps & C_OCM_2503 Exam Simulation

C_OCM_2503 Authorized Test Dumps - Study C_OCM_2503 Group

SAP Certified Associate - Organizational Change Management Sample Questions (Q18-Q23):

SAP Certified Associate C_OCM_2503 pass4sure braindumps & C_OCM_2503 practice pdf test